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AL ARRAF

Frequently Asked Questions

Answers to the questions we hear most often

Find answers to common questions about our products and services.

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Customer Support

You can contact our customer service team using the official contact details provided on the AL ARRAF website.
For order-related enquiries, please provide your name, order number, product details, and a description of your question or issue. For damaged or defective products, photographs or videos may also be helpful.
Our customer service team is here to help. Contact AL ARRAF through the official channels listed on our website and we'll assist you with your enquiry.

Delivery & Shipping

AL ARRAF is based in Ajman, UAE, and provides delivery services to customers in Ajman and other locations across the UAE, subject to delivery availability.
Delivery times depend on your location, product availability, order processing, courier schedules, and other circumstances. An estimated delivery timeframe will be provided where available.
Delivery charges depend on the destination, order, and applicable delivery service. Any applicable shipping charges will be communicated during the ordering or checkout process.
AL ARRAF may offer free-delivery promotions from time to time. Such offers may be subject to minimum order values, selected locations, specific products, or promotional periods.
Contact us as soon as possible if you need to change your address. We will try to accommodate the request before dispatch, but changes may not be possible once the order has been handed to the delivery provider.
Please inspect the package upon delivery. If it appears damaged, opened, or tampered with, contact AL ARRAF as soon as possible. We may request photographs of the package and product to investigate the issue.
Contact our customer service team promptly and provide your order number and details of the product received. We may request photographs of the product, packaging, and delivery label.

Mobile Phones & Electronics

Yes. AL ARRAF offers selected mobile phones, laptops, accessories, and other technology products.
Back up your personal data and remove your personal accounts, passwords, and security locks where possible. A factory reset should also be performed where appropriate.
Contact us as soon as possible and provide your order details along with photographs or videos showing the damage. Our team will assess the issue and advise you on the appropriate next steps.
Activation may affect eligibility for a change-of-mind return. Specific conditions depend on the product and circumstances. Contact AL ARRAF before returning an activated device.

Orders & Shopping

Browse our products, select the items you would like to purchase, add them to your cart, and complete the checkout process using the payment options available on our website.
Once your order has been successfully placed, you should receive an order confirmation using the contact details provided during checkout. If you're unsure whether your order was received, contact our customer service team with your order details.
Please contact us as soon as possible if you need to make changes. We will do our best to accommodate requests before an order enters processing or dispatch. Changes may not be possible once the order has been dispatched.
Cancellation requests should be made as soon as possible. We will try to cancel orders before they enter fulfilment or dispatch. Once an order has been dispatched, our Returns & Refunds Policy may apply.
Although we make every effort to maintain accurate stock information, availability can change. If an ordered product becomes unavailable, we may contact you regarding an alternative product, revised fulfilment arrangement, or applicable refund.

Payments & VAT

Available payment methods are displayed during checkout and may vary depending on the order and payment services available through AL ARRAF.
Prices for customers in the UAE are generally displayed in UAE Dirhams (AED), unless otherwise stated.
Applicable taxable purchases are subject to UAE VAT. The standard VAT rate in the UAE is currently 5%.
Purchase documentation is provided according to the applicable transaction and AL ARRAF's invoicing process. We recommend keeping your invoice or proof of purchase for returns, warranty claims, exchanges, and customer support.

Perfumes & Al Swafi

Al Swafi is AL ARRAF's own perfume line, created as part of our expansion into premium fragrance and lifestyle products.
Selected Al Swafi fragrances may be available through our online store, depending on current inventory and collection availability.
Store perfume in a cool, dry place away from direct sunlight, excessive heat, and significant temperature changes. Keep the bottle properly closed when not in use.
Not necessarily. Fragrance can develop differently depending on skin type, body chemistry, temperature, environment, and individual perception.
Yes. Longevity and projection can vary depending on skin chemistry, application method, climate, and environmental conditions.

Privacy & Cookies

AL ARRAF takes reasonable measures to protect personal information collected through our website and services. Please refer to our Privacy Policy for more information about how personal data is collected, used, and protected.
Yes. Our website may use cookies and similar technologies for essential functionality, preferences, analytics, performance, and security.
Most web browsers allow you to manage or disable cookies through their settings. However, disabling certain cookies may affect website functionality or parts of your shopping experience.

Products & Authenticity

AL ARRAF offers a curated selection of mobile phones, laptops, accessories, branded perfumes, luxury bags, watches, and other lifestyle products.
Authenticity and quality are central to the AL ARRAF retail experience. We take reasonable steps to source genuine products through appropriate channels. If you have questions about a particular product, brand, warranty, or documentation, please contact our team.
Warranty coverage depends on the individual product and may be provided by the manufacturer, distributor, seller, or an authorized service provider. Applicable warranty terms and exclusions vary by product.
Product packaging can change due to manufacturer updates, regional packaging, production changes, or other reasons. Product images may also vary slightly due to photography and screen settings.

Returns & Refunds

Eligible products may be returned subject to our Returns & Refunds Policy, the condition of the product, the reason for the return, and any product-specific requirements.
Contact AL ARRAF through our official customer service channels with your order number or proof of purchase, product details, and reason for the return. Photos or videos may be requested for damaged or defective items.
Perfume returns may be subject to hygiene and product-condition requirements. Opened or used fragrances may not qualify for a change-of-mind return, subject to applicable law and the circumstances of the case.
Technology products may have specific return requirements. Depending on the circumstances, products may need to be returned with their original packaging, accessories, and documentation. Activated, personalized, damaged, or modified devices may be subject to additional conditions.
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible. The time for the refund to appear may depend on your bank, card issuer, or payment provider.
Contact us with your order details and information about the issue. Depending on the product and circumstances, the item may be assessed under the applicable warranty, repair, replacement, exchange, or refund process.

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