1. About These Terms
These Terms & Conditions apply to all visitors, customers, and users who access or use the AL ARRAF website or purchase products through our online or other retail channels.
AL ARRAF is a retailer based in Ajman, United Arab Emirates, offering mobile phones, laptops, accessories, perfumes, luxury bags, watches, and other lifestyle products, including our own Al Swafi perfume collection.
By using our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Eligibility
By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the applicable laws of the United Arab Emirates.
If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.
3. Products & Product Information
AL ARRAF makes reasonable efforts to ensure that product descriptions, images, specifications, availability, colors, sizes, and other information displayed on our website are accurate and up to date.
However, minor differences may occur between product images displayed on screen and the actual product due to photography, lighting, display settings, manufacturing variations, or packaging updates.
Product specifications, colors, packaging, features, and availability may change without prior notice where necessary.
We reserve the right to correct errors, inaccuracies, or omissions in product information, pricing, or availability at any time.
4. Product Authenticity & Quality
AL ARRAF is committed to offering quality products and maintaining customer trust. We take reasonable steps to ensure that products offered through our retail channels are sourced appropriately.
Customers should inspect products upon receipt and contact our customer service team promptly if they believe a product has arrived damaged, incorrect, incomplete, or otherwise differs materially from the order.
5. Prices & Currency
Product prices displayed on our website are stated in the currency indicated on the relevant product or checkout page.
Prices may change from time to time due to promotions, supplier pricing, market conditions, product availability, currency fluctuations, or other commercial considerations.
Unless specifically stated otherwise, applicable taxes, delivery fees, or other charges may be calculated separately and displayed during the checkout process.
6. Orders & Order Acceptance
Placing an order through our website constitutes a request to purchase the selected products. An order is not considered fully accepted until AL ARRAF has confirmed the order and, where applicable, received successful payment authorization.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:
- Product unavailability or inventory errors.
- Incorrect or incomplete product information.
- Pricing or technical errors.
- Suspected fraudulent or unauthorized transactions.
- Duplicate or unusually large orders requiring verification.
- Incorrect customer, billing, or delivery information.
- Other circumstances that prevent us from fulfilling the order.
If an order is cancelled after payment has been successfully processed, any eligible refund will be handled through the applicable payment method or payment provider.
7. Availability
Product availability displayed on our website may change without notice. While we make reasonable efforts to maintain accurate inventory information, an item may occasionally become unavailable before an order can be fulfilled.
If an ordered product becomes unavailable, we may contact you regarding available alternatives, revised fulfilment arrangements, or an applicable refund.
8. Payment
We may offer different payment methods depending on your location, order, and the payment options available at checkout.
Payments may be processed through authorized third-party payment providers. By providing payment information, you confirm that you are authorized to use the selected payment method.
AL ARRAF may delay or cancel an order where payment is declined, reversed, disputed, flagged for verification, or otherwise not successfully completed.
9. Delivery & Shipping
Where delivery is available, orders will be shipped or delivered to the address provided by the customer during checkout or order placement.
Delivery times provided by AL ARRAF are estimates unless expressly stated otherwise. Delivery may be affected by factors outside our reasonable control, including courier delays, weather, traffic, public holidays, incorrect address information, or other unforeseen circumstances.
Customers are responsible for providing accurate delivery information. Additional charges or delays may occur where an incorrect, incomplete, or inaccessible delivery address has been provided.
10. Inspection Upon Delivery
Customers are encouraged to inspect their order as soon as reasonably possible after delivery.
If an item appears damaged, incorrect, incomplete, or materially different from what was ordered, please contact AL ARRAF promptly and provide the relevant order details and supporting information or photographs where requested.
11. Returns, Exchanges & Refunds
Returns, exchanges, and refunds are subject to the applicable AL ARRAF return policy and any mandatory rights provided under applicable UAE laws and regulations.
Eligibility may depend on the product category, condition of the item, time elapsed since purchase, and the reason for the return.
Certain products may be subject to specific return or exchange requirements due to hygiene, safety, personalization, activation, software, or other product-specific considerations.
Products returned for consideration should generally be in the condition required by the applicable return policy, together with original packaging, accessories, documentation, and proof of purchase where applicable.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights that cannot lawfully be excluded or limited under applicable law.
12. Warranties & Manufacturer Support
Certain products may be covered by a manufacturer's warranty, distributor warranty, seller warranty, or other applicable guarantee. Warranty terms may differ depending on the product and manufacturer.
Where a manufacturer or authorized service center is responsible for warranty support, customers may be directed to the relevant service provider in accordance with the applicable warranty terms.
Warranty coverage may be affected by misuse, accidental damage, unauthorized modification, improper installation, normal wear and tear, liquid damage, or other exclusions specified by the applicable warranty.
13. Perfumes & Fragrance Products
Fragrance products, including Al Swafi perfumes, are personal-use products and should be stored and used in accordance with the product's instructions and recommendations.
Fragrance perception may vary between individuals depending on skin type, environment, application method, and personal sensitivity. Differences in personal fragrance preference do not necessarily indicate a product defect.
Customers should discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.
14. User Accounts
Where our website allows customers to create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
You should notify AL ARRAF promptly if you believe your account has been accessed without authorization or if your account information has been compromised.
We reserve the right to suspend or terminate accounts where reasonably necessary to protect our website, customers, business, or services.
15. Website Use
You agree to use the AL ARRAF website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You must not:
- Use the website for unlawful, fraudulent, or abusive purposes.
- Attempt to gain unauthorized access to our systems or accounts.
- Interfere with the website's operation or security.
- Introduce malicious code, viruses, or harmful technologies.
- Copy, reproduce, distribute, or commercially exploit website content without authorization.
- Use automated systems to extract website content in a manner that violates our rights or applicable laws.
- Misrepresent your identity or provide false information.
16. Intellectual Property
Unless otherwise stated, the AL ARRAF name, logo, branding, website design, product descriptions, graphics, images, text, and other original content displayed on our website are owned by or used by AL ARRAF with appropriate rights.
You may access and use website content for personal, non-commercial purposes in connection with using our services. You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.
Third-party brand names, trademarks, logos, and product images remain the property of their respective owners.
17. Promotions & Offers
From time to time, AL ARRAF may offer promotions, discounts, special offers, bundles, or promotional campaigns.
Promotional offers may be subject to additional terms, eligibility requirements, minimum purchase amounts, limited availability, expiry dates, or product exclusions.
Unless expressly stated otherwise, promotions cannot be combined with other offers and may be withdrawn or changed without prior notice.
18. Privacy & Cookies
Your use of our website is also subject to our Privacy Policy & Cookies Policy, which explains how AL ARRAF collects, uses, protects, and manages personal information and cookies.
By using our website, you acknowledge that information may be processed in accordance with our applicable privacy and cookie practices.
19. Third-Party Links & Services
Our website may contain links to third-party websites, platforms, payment services, social media services, delivery providers, or other external resources.
These third-party services operate independently from AL ARRAF and may have their own terms, privacy policies, and practices. We are not responsible for the content, availability, security, or policies of third-party services.
20. Limitation of Liability
To the maximum extent permitted by applicable law, AL ARRAF shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including interruptions to telecommunications, internet services, payment systems, delivery networks, natural events, or other unforeseen circumstances.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
21. Events Beyond Our Control
AL ARRAF will not be considered in breach of these Terms & Conditions where performance is delayed or prevented by circumstances reasonably beyond our control.
Such circumstances may include natural disasters, severe weather, government actions, public emergencies, transportation disruptions, labor disputes, technical failures, supply shortages, or other events that could not reasonably have been prevented or anticipated.
22. Changes to These Terms
AL ARRAF may update or modify these Terms & Conditions from time to time to reflect changes in our services, website, products, business practices, or applicable legal requirements.
Updated terms will be published on this page. Your continued use of the website after updated terms are published may constitute acceptance of the revised terms to the extent permitted by applicable law.
23. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws and regulations of the United Arab Emirates.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts or authorities in accordance with applicable UAE law.
24. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally possible, while the remaining provisions will continue to apply.
25. Contact Us
If you have questions about these Terms & Conditions, an order, product, payment, delivery, return, or any other matter relating to AL ARRAF, please contact our customer service team through the official contact details provided on our website.
We are committed to assisting our customers and providing clear, reliable information about our products and services.