Shipping Policy - AL ARRAF

1. Our Delivery Commitment

AL ARRAF is committed to providing a dependable delivery experience for customers across the UAE. Once your order has been successfully confirmed, our team works to prepare the products carefully and arrange delivery to the address provided during checkout.

Delivery availability, charges, and estimated delivery times may vary depending on your location, product availability, order size, delivery service, and other circumstances.

2. Delivery Areas

AL ARRAF is based in Ajman, United Arab Emirates, and may offer delivery services to customers in Ajman and other locations across the UAE.

Delivery coverage may vary depending on the destination and the availability of our delivery partners. Certain remote, restricted, or difficult-to-access locations may be subject to additional conditions or delivery charges.

Available delivery locations and applicable fees will be communicated during the ordering or checkout process where applicable.

3. Order Processing

Orders are generally processed after payment has been successfully confirmed and the order has been accepted by AL ARRAF.

Processing may include payment verification, inventory confirmation, product inspection, packaging, and preparation for dispatch.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

4. Estimated Delivery Times

Delivery times displayed or communicated by AL ARRAF are estimates unless a specific delivery commitment has been expressly confirmed.

Delivery time may depend on the customer's location and the delivery method selected or assigned.

5. Delivery Charges

Delivery charges, where applicable, will be communicated during the ordering or checkout process.

Delivery may be offered free of charge for selected orders, promotional campaigns, minimum purchase amounts, or specific locations. Any applicable free-delivery conditions will be stated during the relevant promotion or checkout process.

Additional delivery charges may apply to remote locations, special delivery requirements, unusually large orders, or other circumstances where additional logistics services are required.

6. Free Shipping Promotions

From time to time, AL ARRAF may offer free shipping or reduced delivery charges as part of promotional campaigns.

Promotional shipping offers may be subject to minimum order values, specific products, selected locations, promotional periods, or other conditions stated at the time of the offer.

Unless expressly stated otherwise, promotional delivery offers cannot necessarily be combined with other shipping promotions.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

A complete delivery address should include, where applicable:

• Recipient's full name.
• Active mobile or telephone number.
• Building or villa number.
• Street or area name.
• Apartment, office, or unit number where applicable.
• Emirate and city.
• Useful delivery instructions or location details where necessary.

AL ARRAF may contact the customer to verify or clarify delivery information where necessary.

8. Incorrect or Incomplete Addresses

Delays or additional delivery charges may occur where an incorrect, incomplete, or inaccurate address has been provided.

If an order cannot be delivered because the customer provided insufficient or incorrect information, the customer may be responsible for any reasonable additional delivery or re-delivery costs.

Customers should contact AL ARRAF as soon as possible if they need to update their delivery address after placing an order. We cannot guarantee that an address change will be possible after dispatch.

9. Delivery Confirmation

Depending on the delivery service used, customers may be asked to provide confirmation of receipt, such as a signature, one-time password, identification, or other reasonable confirmation.

Customers should ensure that the recipient or an authorized person is available to receive the order where required.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful because no authorized recipient is available, the address is inaccessible, contact cannot be established, or other circumstances prevent delivery, the courier may arrange a further attempt or return the package to AL ARRAF.

Where a re-delivery is required because of circumstances attributable to the customer, additional delivery charges may apply.

11. Tracking Your Order

Where tracking is available, AL ARRAF or its delivery partner may provide tracking information after the order has been dispatched.

Tracking information may take some time to become active after an order is handed to the delivery provider. Customers should use the tracking information provided to monitor the progress of their shipment.

12. Delays

While we aim to deliver orders within the estimated timeframe, delivery delays may occasionally occur.

Possible causes of delays include:

• High order volumes or promotional periods.
• Public holidays or reduced operating schedules.
• Traffic congestion or road restrictions.
• Weather conditions.
• Courier or logistics disruptions.
• Incorrect or incomplete delivery information.
• Unexpected operational or technical issues.
• Events beyond the reasonable control of AL ARRAF.

If a significant delivery delay occurs, we will make reasonable efforts to assist customers and provide available information about the order.

13. Damaged Packages

Customers are encouraged to inspect the external packaging when an order is delivered.

If the package appears significantly damaged, opened, tampered with, or otherwise compromised, please notify the delivery representative where possible and contact AL ARRAF promptly.

Photographs or other evidence of the package condition may be requested to assist with an investigation.

14. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item or accessory is missing from your shipment, please contact AL ARRAF as soon as possible.

Please provide your order details and, where requested, photographs of the package and its contents. We will review the issue and work toward an appropriate resolution.

15. Multiple Items in One Order

Where an order contains multiple products, items may occasionally be dispatched separately depending on inventory availability, product location, packaging requirements, or delivery arrangements.

If products are shipped separately, the customer may receive more than one delivery or tracking reference.

16. High-Value Products

Certain high-value products, including selected mobile phones, laptops, watches, luxury bags, or other premium items, may require additional delivery verification.

For security purposes, AL ARRAF or its delivery partner may require identification, delivery confirmation, signature, or other reasonable verification before releasing the shipment.

17. Perfume & Fragrance Deliveries

Perfumes and fragrance products, including our Al Swafi collection, will be packaged appropriately for delivery.

Customers should inspect fragrance products upon receipt and contact AL ARRAF promptly if the product appears damaged, leaking, incorrectly supplied, or otherwise compromised during delivery.

18. Delivery of Electronics

Mobile phones, laptops, and other electronic products should be checked promptly after delivery to ensure that the correct product has been received and that there is no visible damage.

Where appropriate, customers should retain the original packaging, accessories, documentation, and delivery information until the product has been fully inspected.

19. Customer Responsibility After Delivery

Once an order has been successfully delivered to the address or authorized recipient provided by the customer, the customer is responsible for the safe keeping of the products.

Customers should retain their invoice, order confirmation, warranty documents, and other relevant purchase records for future reference.

20. Cancellation Before Dispatch

Customers who wish to cancel an order should contact AL ARRAF as soon as possible after placing the order.

We will make reasonable efforts to process cancellation requests received before dispatch. However, cancellation may not be possible once an order has entered the fulfilment or delivery process.

If an order has already been dispatched, the applicable returns and refunds process may apply instead.

21. Delivery Restrictions

Certain products, destinations, or circumstances may be subject to delivery restrictions imposed by applicable laws, regulations, transportation requirements, courier policies, or operational limitations.

If a product cannot be delivered to the selected destination, AL ARRAF may contact the customer to discuss an available alternative or applicable refund.

22. Events Beyond Our Control

AL ARRAF shall not be responsible for delivery delays caused by events reasonably beyond our control.

Such events may include severe weather, natural disasters, government restrictions, public emergencies, transportation disruptions, road closures, labor disruptions, courier interruptions, technical failures, or other unforeseen circumstances.

Where possible, we will make reasonable efforts to communicate significant delivery issues and assist customers with their orders.

23. Shipping & Returns

Shipping arrangements are also subject to our Returns & Refunds Policy. Where a return is approved, the responsibility for return shipping costs and the applicable return process will depend on the reason for the return and the circumstances of the order.

Customers should contact AL ARRAF before returning an item where return authorization or specific shipping instructions are required.

24. Contact Us About Your Delivery

If you have a question about the status of your order, delivery address, courier service, delayed shipment, damaged package, missing item, or any other delivery-related matter, please contact the AL ARRAF customer service team through the official contact details provided on our website.

To help us assist you quickly, please have your order number and delivery information available when contacting us.

25. Updates to This Shipping Policy

AL ARRAF may update this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, business operations, or applicable legal requirements.

The latest version of this policy will be published on this page. Customers are encouraged to review the policy before placing an order.