Terms & Conditions

Terms & Conditions

Welcome to Al Arraf! We're committed to providing you with a seamless and secure shopping experience. To ensure a fair and enjoyable environment for all our customers, please adhere to the following rules and regulations:

Account Usage:

• Use your registered account responsibly and keep your login credentials confidential.
• Do not share your account information with others or allow unauthorized access.

Product Selection and Checkout:

• Carefully review product details, including specifications and pricing, before adding items to your cart.
• Proceed to checkout only when you're ready to complete the purchase.
• Double-check your shipping address and payment information to ensure accurate delivery.

Payment and Transactions:

• Use only authorized payment methods accepted by Al Arraf.
• Do not attempt to use fraudulent payment methods or engage in chargeback fraud.
• Payment processing is secure, but avoid sharing sensitive information outside of our encrypted platform.

Product Returns and Refunds:

• Familiarize yourself with our return and refund policies before making a purchase.
• Products eligible for return must meet the specified criteria outlined in our policies.
• Follow the designated process for initiating returns or requesting refunds through our website.

Customer Communication:

• Expect timely communication regarding your orders, including confirmation emails, shipping updates, and any necessary notifications.
• Keep your contact information up to date to ensure smooth communication between you and our customer service team.

Feedback and Reviews:

• We value your feedback on your shopping experience and the products you've purchased.
• Feel free to leave reviews and ratings for products you've used to help other customers make informed decisions.
• Constructive feedback helps us improve our services and product offerings.

Data Privacy and Security:

• Al Arraf prioritizes the protection of your personal information.
• We adhere to strict data privacy regulations and utilize industry-standard security measures to safeguard your data.

Report any suspicious activity or potential security breaches to our customer support team immediately.

Abuse and Misconduct:

• Treat our website, staff, and fellow customers with respect and courtesy.
• Do not engage in abusive or harassing behavior, including posting offensive content or spamming.
• Al Arraf reserves the right to take appropriate action against individuals violating these rules, including account suspension or legal action if necessary.

Compliance with Laws:

• Adhere to all applicable laws and regulations governing online transactions and consumer rights.
• By using our online platform, you agree to comply with our terms of service and applicable legal requirements.

Thank you for choosing Al Arraf for your online shopping needs. We appreciate your cooperation in maintaining a safe and enjoyable shopping environment for everyone. If you have any questions or concerns regarding these rules and regulations, please contact us for assistance.

Terms & Conditions

At Al Arraf, we strive to ensure your satisfaction with every purchase made through our online platform. If you're not entirely satisfied with your purchase, we're here to help with our straightforward refund policy:

Eligibility for Refunds:   

•     Refunds are applicable to eligible products that meet the criteria outlined in our refund policy.
•     To be eligible for a refund, the item must be unused, in its original condition, and returned within 3 days of receiving your order.

Initiating a Refund:

• To initiate a refund, please contact our customer support team within 3 days of receiving your order.
• Provide your order number and details of the item(s) you wish to return.
• Our customer support team will guide you through the refund process and provide you with a return authorization if your request meets our criteria.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of the item(s) to our facility.

Inspection and Approval:

• Once we receive your returned item(s), our team will inspect them to verify their eligibility for a refund.
• If the returned item(s) meet our refund criteria, we will process your refund.

Non-Refundable Items:

• Certain items are non-refundable and ineligible for return unless they arrive damaged or defective.
• Non-refundable items may include digital downloads, gift cards, and personalized/customized products unless they are faulty.

Exchanges:

• If you wish to exchange an item for a different size, color, or model, please follow our return process for a refund and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• Provide clear photos or videos of the damaged or defective item(s) to expedite the resolution process.

Customer Satisfaction Guarantee:

• Your satisfaction is our top priority. If you're not completely satisfied with your purchase for any reason, please don't hesitate to reach out to our customer support team, and we'll do our best to make it right.

Policy Updates:

• Al Arraf reserves the right to update or modify this refund policy at any time without prior notice. Please review our refund policy periodically for any changes.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team, and we'll be happy to assist you. Thank you for shopping with Al Arraf!

Terms & Conditions

At Al Arraf, we strive to offer fair pricing and exciting promotions to enhance your shopping experience. Please review our pricing and promotions policy below:

Transparent Pricing:   

• We aim to provide transparent pricing for all products listed on our platform.   
• Product prices are clearly displayed, including any applicable taxes or fees.
• Prices may vary based on factors such as product availability, market conditions, and supplier costs.

Promotional Offers:   

• From time to time, we may offer promotional discounts, coupons, or special deals on select products.  
• Promotional offers are subject to terms and conditions, including expiration dates and eligibility criteria.  
• Discount codes or coupons must be applied at the time of purchase and cannot be applied retroactively.

Price Matching:

• We may offer price matching on certain products to ensure you receive the best value.
• Price matching is subject to verification and must meet specific criteria outlined in our price matching policy.
• Contact our customer support team for assistance with price matching requests.

Regular Pricing Updates:

• We regularly review and update our product pricing to reflect changes in market conditions and supplier costs.
• Price adjustments may occur without prior notice, but we strive to keep our pricing competitive and fair.

Promotion Terms and Conditions:  

• Each promotional offer may have specific terms and conditions, which will be clearly communicated at the time of the promotion.
• It's essential to review and understand the terms of any promotion before participating to ensure compliance.
• Failure to adhere to promotion terms may result in disqualification from the offer.

Policy Updates:

• Al Arraf reserves the right to update or modify this pricing and promotions policy at any time without prior notice.
• Changes will be effective immediately upon posting to our website.

If you have any questions or concerns regarding our pricing and promotions policy, please don't hesitate to contact our customer support team. Thank you for shopping with Al Arraf!